Frequently Asked Questions

In clinical studies, some patients started feeling relief from their constipation within the first week of treatment, and for most patients, relief continued throughout the 8-week study period. Individual results may vary.¹ If you have any questions, contact your healthcare provider.

If your healthcare provider diagnoses your condition as chronic idiopathic constipation (CIC), then you may be able to take Vibrant. Constipation is classified as CIC when the patient doesn’t respond to laxative therapies for at least 1 month. Vibrant is not indicated for other types of chronic constipation, such as IBS-C or opioid-induced constipation. Please talk to your healthcare provider to see if Vibrant is right for you.

Vibrant should not be used if you have any of the following conditions:

• History of complicated/obstructive diverticular disease
• History of intestinal or colonic obstruction, or suspected intestinal obstruction
• Clinical evidence of current and significant gastroparesis
• History of significant gastrointestinal disorder, including any form of inflammatory bowel disease or gastrointestinal malignancy (celiac disease is excepted if you have been treated and it is in remission), and/or anal fissures and fistulas
• History of Zenker’s diverticulum, dysphagia, esophageal stricture, eosinophilic esophagitis, or achalasia
• Women who are pregnant or lactating

Please talk to your healthcare provider to see if Vibrant is right for you.

Yes. Vibrant has been studied in 6 multicenter clinical trials in over 800 patients in the US. On the whole, Vibrant was shown to significantly improve frequency of complete spontaneous bowel movements and cause less straining, more normal stools, and a better quality of life when compared with a placebo. Additionally, no severe adverse events were observed during the clinical trials. Some side effects that may occur with Vibrant are abdominal pain, blood in stool, and diarrhea. In rare cases, obstruction may occur.¹

Yes. Making Vibrant available only by prescription helps to ensure that it is used in the right situations and at the direction of your healthcare provider. This is common for treatments for chronic idiopathic constipation.

Once a healthcare provider prescribes Vibrant, the prescription is sent to EVERSANA Life Science Services, a specialty pharmacy. EVERSANA Life Science Services will then contact you to get any additional information they need and set up delivery to your home.

Yes. If you do not activate the Capsule by placing it in the Pod, it won’t work properly. You will know the Capsule is activated when the green light on the Pod lights up. Once it does, you can take the Capsule with a glass of water.

Reset the Pod by unplugging the AC/DC adaptor from the wall power outlet and plugging it back in after a few seconds.

Yes. The Pod is designed to remain plugged in and maintain an active connection to the Vibrant Cloud. The connection with the Vibrant Cloud system is initiated by the Pod and allowed with a valid security certificate and requires no intervention from the user.

To request that your account and/or associated data is deleted, please follow the procedure below:

• Initiating Contact: The patient can initiate the deletion process by contacting Vibrant Support via the hotline or email.
• Verification of Identity: The patient must provide necessary information to verify their identity, such as name, date of birth, etc.
• Request for Profile Deletion: Once identity is verified, clearly express your request for deletion of your patient profile from the Vibrant system.
• Confirmation of Deletion Process: Vibrant Support will confirm receipt and provide an estimated completion timeframe (45 days).
• Deletion of Identifying Information: All identifying patient information will be deleted from the Vibrant database to ensure complete anonymity.
• Ensuring Irreversibility: Once deleted, it is impossible to trace any prior presence within the system, ensuring privacy and confidentiality.
• Termination of Login Access: Your access to the Vibrant Companion app will be terminated and login will no longer be possible.
• Confirmation of Completion: Vibrant Support will notify you once the deletion is finalized. Note: pharmacy database information is not included in this process.
• Follow-Up Support: Vibrant Support remains available for any further queries or concerns regarding the process.
• Closure: The process is irreversible and concludes your interaction with the Vibrant Treatment platform.

Contact details:
Email: service@vibrantgastro.com
Toll-free: 866-359-7532

Vibrant is an FDA-cleared, drug-free, state-of-the-art treatment for adults with chronic idiopathic constipation (CIC).

Laxatives and many prescription medications work by flooding the colon to move its contents through. This can result in unpleasant and unpredictable diarrhea. Vibrant works differently, sending out micro-vibrations as it passes through your colon. These micro-vibrations signal the colon to move its contents through, just as it is supposed to. This means you can have more frequent, more predictable, and more complete spontaneous bowel movements, with a low occurrence of diarrhea (1.2%) reported in clinical trials.^1,2,3

Vibrant is available only by prescription, so ask your healthcare provider. Once they prescribe Vibrant, you’ll be contacted by EVERSANA Life Science Services to arrange delivery directly to your home.

In clinical trials, Vibrant started working within 1 week, and most patients had significant improvement by week 3, continuing throughout the study period.¹

You’ll receive a Vibrant starter kit containing a multi-use activation pod, one month’s supply of disposable capsules, and instructions to download the companion app.

Vibrant Capsules are about the size of standard vitamin capsules commonly used in the U.S.

Most people don’t feel the vibrations. About 1 in 9 participants in clinical studies reported they thought they could feel a vibration.¹

The capsule is naturally passed during a bowel movement. You’ll receive 20 capsules per month (recommended dose is 5 per week).

The Vibrant Pod is warranted for 3 years against defects in materials and workmanship, provided it is used according to instructions.

• Damage from modifications or unauthorized repairs voids the warranty.
• Use of non-Vibrant capsules, improper storage, or physical abuse voids coverage.
• Warranty is personal to the original user and non-transferable.

Contact service@vibrantgastro.com for warranty claims.

We accept Vibrant Pod or Capsule returns only after you, the original user, obtain our prior written or email return authorization.

We authorize product returns and will refund the purchase price you paid (net of insurance contribution or reimbursement) only if at least one of the following conditions is met:

1. Our product does not meet our product warranty terms (“Warranty and Liability for Government Users”).
2. Our product is damaged or defective at the time you receive and accept the product, as long as you notify us of the damage or defect within 1 week after you receive the product as evidenced by your proof of purchase or other receipt.
3. If a shipping error occurs by Vibrant Gastro, Vibrant Gastro will be responsible for all shipping (to and from) for exchange/replacement of product. If a shipping error occurs by the ordering facility, the ordering facility will be responsible for return shipping.

We will provide a refund if a Capsule is defective, as long as you notify us of the defect within 1 week after you tried to activate the Capsule and return the claimed defective Capsule to us for inspection. Refund will be prorated, based on the Capsule count in a pack and the purchase price you paid (net of any insurance contribution or reimbursement), and will be issued after we receive the defective Capsule(s) in our warehouse.

We do not accept returns or offer refunds in any other circumstances.

For return authorization, please contact service@vibrantgastro.com